Physiotherapy Cancellation Policy: Any cancellations or appointment reschedules within is 2 clear business days (noting that we are open Monday-Friday) will incur the 50% of the scheduled appointment fee. If the cancellation is made on the day of the appointment, it will incur 100% of the fee.
Occupational Therapy Cancellation Policy: Any cancellations or appointment reschedules within is 2 clear business days (noting that we are open Monday-Friday) will incur the 100% of the scheduled appointment fee, including any travel or non-face to face time.
This means that if your appointment is at 10am on a Thursday, you need to cancel before 10am on Tuesday to be outside of the cancellation policy. If your appointment is a Monday at 1.30pm, you will need to cancel before 1.30pm on Thursday the previous week to be outside of the cancellation policy.
Whilst we do not accept medical certificates in place of a fee, if you or your child is unwell, we can do a telehealth appointment instead. If you do cancel within our policy but we are able to fill the appointment, we will not charge you for this time.
Please be aware of this policy when booking appointment.
Appointment changes can be made by calling directly on 02 6189 8986 during business hours, replying to the text reminder or by email to admin@canberrachildrensphysio.com.au. This policy is in place to ensure we have adequate time to call another child from our waitlist.